How to Choose the Right Business Phone System

What is your cloud phone requirement?

In order to select the correct business phone system, it is essential to understand the cloud calling requirements of your business organization with respect to the extensive business phone services. 

First of all, let us go with a brief note on cloud phone systems and their providers.

Cloud services and their providers:

Voice over Internet Protocol, or VOIP, is the term used to describe the modern cloud phone systems that use the internet to make and receive business calls. This is a protocol that aids in call routing between end users.

In general, a company that provides business phone service to clients may be individuals or businesses.

How does cloud calling work?

It works with packet-switching technology. It is a set of internet standards or protocols, and you can place and receive calls over the internet using this. To be clear, when a call is placed using this method, the voice data is divided into digital packets and sent through internet connections. Later, the compressed digital packets use cloud servers to go to their destination. Here, they pick the shortest path with the least amount of bandwidth. Finally, the VoIP servers are used to connect the calls to various telephone networks.

Whether they can be desk phones, laptops, or mobile devices, once the digital packets reach their destination, they disintegrate into voice signals at the recipient side. It is unlike using a public switched telephone network. The cloud service provider manages the entire process in the internet cloud and offers all of the functions of a typical phone.

In addition, it is very easy to establish a VoIP connection. Because, the users’ mobile devices, laptops, or SIP-compatible desk phones must be equipped with this respective software. Besides, they need an assigned IP address that enables them to make and receive calls via the internet network.

Note: All of the user’s data is stored in the cloud. And, it is managed and accessed via the internet dashboard of the organization.

An Account of Cloud Phone Requirements:

Check out the items listed below to make setting up a business phone system in your communication system:

Access to the Internet Cloud: 

So, you should maintain a consistent, dependable, and quick internet connection from an internet service provider (ISP) in the area. It is optional to choose one that uses DSL, cable, or fiber. Typically, a cloud phone setup for your business requires 100 Kbps per device. If your business has an idea to expand, then stick with the same ISP and boost the bandwidth.

Required Gadgets:

Business call management is possible using SIP phones, softphones, and existing analog phones. The business phone service provider offers ATA (analog telephone adapters). You can use these devices to connect your business’s present traditional phones. Once you connect the adapter, it is no longer a regular phone as you can place internet calls over it.


On your smartphone, laptop, or desktop — download the app from the respective service provider. Log in using your account details and follow the setup instructions. Through a softphone, you can perform every action and avail every feature with enhanced mobility in operations

SIP phones: 

For medium-sized to large enterprises, cloud phones, sometimes referred to as SIP phones, are immensely useful.

Finally, with internet-enabled calling services, you can use cloud phones from any location to meet your needs. In addition, the advantages and features are the same regardless of the device.

So, in order to choose the best VoIP system; below is the checklist.

  • Check the plans, being mindful of the duration and call costs
  • Network Uptime
  • Customer Service Ratings found on Web
  • Reliability\ Advanced Features
  • Customers who already interacted with the company
  • Case studies

Calling Features:

Here are a few basic explanations of the essential calling features that a business phone system must typically consist of:

  1. Greetings: With this, a physical person need not answer calls. It guarantees that the business will never miss a call unanswered.
  2. Call Conferencing: Conference calls become easy to manage with three-way calling and even more.
  3. Voicemails: With this feature, voicemails are forwarded to emails making it easy for the user to access the information.
  4. Call Waiting: It is possible to find out everything you can about the caller waiting while you are on another call.
  5. Call with HD quality: Calls in high definition can be clear with good quality (Note that it depends on the bandwidth).
  6. Call forwarding: Now, you can transfer calls if you are not available at your desk.
  7. Call rejection: This feature enables you to block incoming calls from unknown numbers.
  8. Call Reports: These reports are updated and created automatically in advanced call reporting.
Cloud phone service

What are the advantages you avail if you install a Cloud-based business calling system?


In fact, small businesses benefit the most in terms of call charges. Because they can avoid making hardware and software investments.

Easy setup: The cloud phone system is relatively easy to install and keep up with.

Storage Ability: With the advent of the Cloud phone system, large enterprises need not have to worry about storage databases. Because everything is stored in the cloud, it takes up much less physical space.

Advanced Calling Features: In the previous sections, we discussed a few features that come as standard with almost all cloud-based business phone systems. As a matter of fact, these advanced calling features can help you improve your business communications.

Remote Working: Employees enjoy a great deal of independence when working remotely. It also increases output for your business.

Scalability: This new calling system is extremely scalable without the need for additional physical infrastructure. If you want to add new lines to your business, just increase the bandwidth. 

Expansions: So, it is easy to expand your business globally while spending substantially less. You can also save more than you had anticipated.

Backups: You can do these automatically on numerous servers. And this is a crucial step.

Disaster recovery: There is no need to be afraid even if a system crash happens suddenly because of any natural disaster. With cloud phone systems, backups are stored at all times.

Call monitor: This feature can record all calls placed and received through the business phone system. It might include dropped calls.

Efficient Network: Suppose, you are on another call, the first call will not drop.

Mobile app: Simple to start, just download the Vitel Global app from your app store on iOS or Android.


It is very important to consider every component that we discussed in this blog post. So, as a business leader, you must consider your requirements along with the features, service provider rating as well as price of the plans. 

The leading VoIP service provider, Vitel Global India, offers all the details about the features and advantages at affordable costs. We provide more than 60 widely used features, embracing the global business potential of your firm.

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